TAG Heating & Cooling recently installed a Mitsubishi ductless heating/ac system in our home. Our interaction with the staff was professional and always so nice. The installers were on time, knowledgeable and professional. The job was completed flawlessly, from setup to activation in just one day. The cleanup was a plus, plus!

Thank you, Kelly Robinson for answering all my questions and being so helpful from start to finish.

A special thank you to Tom Gamble for your fast response to our immediate need. My 87 year old uncle is now warm and very happy. The entire experience was wonderful!

Sandra A.

TO: Al Stewart

First, I'd like to THANK YOU for taking time out of your busy schedule to help me with the A/C problems I had.

Second, I just want to take a moment to tell you that you have always done a splendid job for me whether it concerns the furnace or A/C. I know that everyone who meets you (customers and colleagues) comments on your enthusiasm, the pride you take in your job (perfectionist), and your attention to detail, which has helped TAG HVAC succeed in many ways. Your positive attitude and keen sensitivity to your customers have made you a valuable individual to a company, such as TAG HVAC.

Again, THANK YOU for all the excellent work you've done and continue to do for me!

Yolanda

I have now received both rebates - CoolSmart and MassCEC - that you processed and applied for on my behalf. These are a very big help to offset some of the cost of the new heat pump system. I want to thank you all very much, especially Kelly, for the great work which was over and above what I expected. We are now luxuriating in the comfort of an air-conditioned house for the first time ever!! I will not hesitate to recommend TAG to anyone who inquires.

Gordon H.

I contacted TAG Heating and Cooling Inc. I informed them of my needs and my very tight schedule. Everything was signed and squared away WITHIN HOURS (not DAYS)!

TAG Heating arrived several days later and the unit was installed and functioning by afternoon after the electrician performed his work.

My experience with TAG Heating and Cooling is an excellent example of world class customer service.

Should the second floor unit fail, I will be contacting TAG Heating and Cooling for a new American Standard furnace!

Thank you Thomas Gamble and all of your staff.

Michael D.

Tom, where have you been all my life!! (LOL) He was referred to me by my plumber who doesn't do HVAC to give me an estimate on a ductless heating and cooling system for my four season room and ended up staying here for two hours troubleshooting a problem I was having. He taught me so much about my heating system and will now be my forever HVAC contractor not just because he's so smart and accommodating but because he cleans up after himself and is a dog person!!

Julie K.

TAG Heating & Cooling installed a heating system for us in 2012 and a Mitsubishi heating/cooling system for us in 2014. Each of TAG's employees completed the installations with integrity, compassion and pride. Owner Tom was a joy to work with, as well as his office staff.

Janice and Chuck S.

Top notch company. Came to my house and fixed our heating system that was messed up for years. They fixed what others could not fix. Highly recommend.

Pat K.

Dear Tom,

I wanted to let you know how grateful we are that we went with TAG for our Heat Loan installation. Your integrity and honesty and professionalism are truly impressive along with your team's expert workmanship.

We truly appreciate you standing by your word and replacing our water heater unit at significant cost to your business.

They say what really makes a business stand out is how well they react to and handle a dissatisfied customer, and in this case it was most impressive. I am a VERY satisfied customer.

We will continue to use your service for as long as we are in the area and you are in business.

Thank you again for everything.

Sincerely,

Scott C.

Thank you for all your help with this project - the whole TAG Team has been very professional and very helpful - thank you.

You all make it easy and simple - you're a great Team

John (North Grafton)

Hi Kelly,

The guys from the Boylston FD came by this morning to inspect the installation. Please pass along to Al that they both commented on how clean the installation was, and how well everything was routed and secured.

Really nice job...

Steve (Boylston)

Many, many thanks for your expert, personal care yesterday. Please bill me right away! You are the best.

p.s. Great web site!

Dave and Helen H.

You folks were great to work with, the installation and follow up were excellent. Kelly was always helpful and cheerful.

Dave (Acton)

Before TAG installed our new System 2000, our old system used between 550 and 650 gallons of oil per year. We would typically have three deliveries of between 185 to 210 gallons at a time.

Since the new system was installed, we have received three deliveries for 120 gallons each, or 360 gallons for the entire year for heat and hot water. With the current price of oil, our payoff will be even sooner than expected.

I was extremely impressed with TAG's installation. Sean had everything wrapped up just as he said it would be, and the System 2000 has performed flawlessly.

Bill and Tracy D.

I just wanted to let folks at TAG know that Al really helped me out last night with my hydro-air system. It had stopped at some point in the afternoon and the temperature in the house was dropping with only cool air being circulated. He walked me through resetting the burner, which ultimately got the system going again and thus preventing the need for anyone to be dispatched.

I haven't had the need for a heating specialist since my last house in Clinton where Tom (and a bunch of other guys) replaced the steam boiler, but I remembered the excellent service then and last night's experience simply sustained the excellent level of customer service.

Many thanks,

Kathy

I have yet found a vendor that comes close to your standards in every sense of the word... you have an A+ in the 4 C's: Customer Service, Cleanliness, Code, and Cash.

From our first call to you as a "non" customer with an emergency leaking ceiling from our A/C unit through an entire contract of replacing our 75 year old furnace, water heater and cooling system; your entire team has been professional, friendly, and attentive to the needs on hand. And our job had a lot of special unexpected needs!

CUSTOMER SERVICE: Here are just a few highlights that show how superior TAG heating is with customer service:
• Tom came over on the hottest day of the summer to do a quick fix to stop our leaking ceiling even though it was his birthday and the day of his newest child's christening. We weren't even a customer of TAG Heating - yet!
• Kelly is extremely prompt, answers the phone, and actually gets back to you!
• Our job had some complications and afterthoughts - additional heaters and zones. Sean was a superstar in troubleshooting our system to make sure our zones were working as we had planned them to. He came over no questions asked and stuck with the problem until it was solved.
• Mike, Jay (Jason!), Marty, and Steve were also top notch when it came to our needs. They were always very polite and friendly. My young sons loved watching them work all day. As a stay-at-home mom, sometimes you just don't feel so safe with vendors working in your home. I had no doubts with this team.

CLEANLINESS: My husband is a neat freak! He was most concerned about soot and dirt around from all the cutting holes in the walls, jack hammering concrete, and furnace removal.
• We have a very large comic book collection that resided next to the old furnace. The team took the care to make sure that the concrete blasting and furnace disassembly was as dust and soot free as possible. AND THEY DID IT! Whew!
• Every day when the team left, they vacuumed and cleaned up. AND when they came into the house they removed or covered their shoes as not to track in extra dirt.
• Our air quality is incredibly cleaner with our new System 2000. We can tell because our son's feet aren't black with soot anymore after playing in the basement and we aren't as dry in the mornings when we wake up!

CODE: Our new System 2000 is awesome!
• When the fire chief came to inspect our new system he said, "In all the years that I have been doing inspections I have never seen a job that has been completed exactly to code like this one"! That was great news to us considering that Sean and Tom had shared that our old system had some illegal shortcuts that could've caused some potential damage.

CASH: Over the past year we have been tracking how much money we are saving with our new A/C, Heating, and water heater. The investment up front is paying off!
• Our oil bills this past winter were 50% less than what we paid the previous year! And that is considering the increase in the price of oil AND that our water was now being heating on oil (it was heated by gas prior to TAG's work).
• We have been using 30% less electricity than what we used last summer on our old system.
• Our gas bills are considerably less because now our hot water is heated by oil.

We love our new System 2000 - it is efficient, quiet, and gets the job done! We are also very thankful that we found TAG Heating to keep our home comfortable during all of the New England seasons. My only regret is that I didn't write this letter sooner.

Thank you!

Nina and Mitchell D.

This letter shall confirm our professional relationship with Tom Gamble, owner and operator of TAG Heating and Cooling Company. We have had the pleasure to work with Tom and his crew over the past 2 years, and most recently, they have successfully completed a boiler and hot water replacement system for one of our clients. The project went as planned, with no cost overruns and with very little inconvenience to our residents. The crew took pride in their work, and kept the site clean and safe and removed all debris upon completion. They have also taken over the regular maintenance and repair of several existing heating and hot water systems for some of the condominium properties that we manage. Tom is always efficient, pleasant to deal with, and professional and truthful in his assessment of any required repairs and replacement components. Some of the repairs and service calls required the staff at TAG to respond very late in the evening, and we could always count on them to arrive promptly. In summary, we highly recommend the skills and expertise TAG Heating has to offer.

Sincerely,

A. Property Management

Thank you for a great job! You had come highly recommended, therefore, we were grateful your company decided to take on our complicated project. It took ingenuity, thought and hard work to install a whole new heating system into our 18th century schoolhouse home.

We are happy with the "System 2000" you recommended. It is more quiet than our dishwasher! It was important that the system we installed be as quiet as possible, because we have no basement, and the heater needed to be located right next to our kitchen.

Your team at TAG is a great group of people. I was impressed by their experience and knowledge and they certainly went over and beyond the "Call of Duty" to complete our heating installation.

Thank you again for all the hard work and a great job. I can finally say we are warm for the first time since we lived in our home.

Sincerely,

Susan and Tom M.

I just wanted to take this opportunity to thank you for doing such a great job installing our American Standard air conditioning system.

I was so impressed right from the start when you came over to give us an estimate. Both you and Mike took the time to explain how the system would work in our home. Throughout the installation you both worked hard to make sure both Dave and I were happy with the way things were going. You also valued my opinion and took my concerns into consideration.

When the job was complete you left our garage cleaner than you found it. Thanks for doing such a great job.

Dave and Carol S.

I am writing to say how pleased my family is with the new System 2000 you installed in our home. We have had it almost a year now and it has kept us warm on the coldest of days, supplied with plenty of hot water and runs so efficiently, I believe our heating costs are going down!

You and your staff were professional, timely, neat and clean and very knowledgeable! A pleasure to have in our home.

Please use my name and/or this letter as a business recommendation as you see fit. I am happy to recommend you without hesitation!

Sincerely,

Karen and John Q.

We recently had a Mitsubishi ductless AC/heater installed in our family. TAG did a great job from start to finish. Detailed estimate, competitive prices, professional installation and good follow up on the rebate. Highly recommend.

Scott W.

To Tom and all the TAG Team,

We have been continually impressed with your ability to assess a situation, suggest a few options and then completely correct the problem THE FIRST TIME.

When we decided to renovate our home we told the contractor that TAG HVAC company must be used for the job as well as our Electrician. Unfortunately the contractor decided to use his plumber to do a major renovation on a recent TAG heat plant installation. We were not in the house during the renovation and could not see that TAG was not on the job. Naturally there were major problems.

We called Tom and he came right out to see what was done and worked with the contractor to inform him of the deficiencies of the work. Tom then worked up a VERY reasonable quote for the contractor in order to get us consistent heat and to eliminate cold spots.

Tom rearranged schedules so that his crew was at the house two days later, worked all day and completed the work 24 hours before the sub-zero temps recently.

We can't find adequate words to express how satisfied we are with TAG, the team both in the office and out in the field and I do my best to let everyone know that there is no finer, more honest or capable company around.

Many, many thanks again!

Sincerely,

Dave and Helen H.

To: TAG Team Members

We would like say thank you for a job well-done. The installation of our new air conditioner went without a hitch due to the courtesy and professional attitude of your workers. Everything was left in the condition that it was found. The air conditioner is working perfect and we are very happy with it.

Gail and Dell M.

I was very pleased with the work done for me by TAG Heating and Cooling. The price quoted me by Tom Gamble in his proposal was very competitive and so I chose this company based on price and reputation. The price included everything, even taxes, except for the electrician, which was clearly stated on the proposal. No surprises.

The 2-man installation team, headed by Al, showed up exactly on time. The office had called ahead to give us the time. They worked tirelessly, were obviously experts at their job, and were a pleasure to have around. There was a slight mix-up with one of the indoor units but they were able to exchange it for the correct model promptly. They completed the job in about 8 hours and as far as I can see the installation was flawless. I can find no fault.

When they finished, Al gave me thorough and concise instructions on operation of the system. I received a follow-up call from the office the next day to ask how it went. A few days later I got a follow-up letter thanking me for my business and included a $25 gift card to Amazon. The TAG office is filing the rebate application to Cool Smart for me and also registering the product with Mitsubishi.

The equipment is operating as intended but we are currently between the heating and cooling seasons so it has not really been used much. I have been slightly disappointed so far with room temperature fluctuations being a little more than expected but it is much too soon to make any permanent judgment. These units are supposed to be very smart and also very efficient. Time will tell. I would not hesitate to recommend this company to others.

Gordon H.

I thought that TAG might be interested in this Mr. Slim installation performance results. It is hard to convince people of the savings with the possibility of added comfort due to the variable speed compressor. I have the energy cost billing info to back it up. That 7.3 gallon fuel bill is frosting on the cake!

Mitsubishi has an advertising campaign stating the split systems do not require duct-work. They really need to get the word out about saving money.

In regards to his $$$ savings, a TAG satisfied customer, I am.

Henry H.

Tom, you are so wonderful...................... THANK YOU so much for all your time, suggestions, attention to detail and patience with me and my troubles yesterday. You helped me keep my emotions under control and my focus on the subject at hand.

Without you I would be at square one still, as Chris suggested, which we are very aware of and grateful for. I am where I am in this situation because of you and your caring concerns. For this we thank you.

When they finished, Al gave me thorough and concise instructions on operation of the system. I received a follow-up call from the office the next day to ask how it went. A few days later I got a follow-up letter thanking me for my business and included a $25 gift card to Amazon. The TAG office is filing the rebate application to Cool Smart for me and also registering the product with Mitsubishi.

Sincerely,

Juliana P.

I just wanted to reach out real quick to extend a thank you and let you know how happy we are with our System 2000 Boiler. I added up the number of gallons of Heating Oil that we used last winter with our old boiler and compared it to this year's deliveries and I couldn't believe the difference. We used 54% less oil this winter! I think this winter was slightly colder than last year as well. With the indirect hot water heater, we are also using half the amount of electricity that we used last year since we got rid of our 80gallon electric water heater (about $100 per month saving). The brochures suggested a 40% savings in oil, but we were not confident we would see that. We did also take advantage of MassSave's program to increase the insulation in our home, so that might have contributed as well.

Please let Sean know how happy we are. The System 2000 is a great product.

Ryan M.

It was so nice to have someone come and work in my home and clean up after themselves. The guys came and installed a new heating system and hot water tank in the basement of my 100 year old home. When they left, the work area they used was cleaner than when they arrived. On top of this, they were pleasant to speak with and never acted like my questions were stupid or unimportant.

Thanks for doing such a great job.

Kelly in the office is always so helpful, it is always a pleasure to call the office.

The G. Family

Dear Tom,

Enclosed is the final payment and the installation completion checklist. Al and Jason were just finishing up the air kit for our heating system when ... they did an excellent job of explaining what they were doing as they were doing it. They also provided me with some great tips about how to block losing heat into the AC system in the winter.

I was impressed and so appreciative of the fact that both Alan and Jason went out of their way to insure that they protected all the surrounding areas where they were working. The work in the attic was done under the most adverse conditions during the two hottest days of the summer and working in small confining areas in the closets to bring the air ducts down to the first floor. They did an excellent job of installing the ducts with the least amount of lost closet space, and concealment of the duct work into the corners of the closets, integration through the floor and, again, a great job of cleaning up after themselves. The kitchen posed a problem which, with their dedication to making me happy, they were able to overcome the problem and I now have AC in my kitchen area as planned. The fruits of their labor (so to speak) resulted in a first floor temperature of 71 (kitchen, dining room, and living room) and in the family room, where we were not able to bring in any AC, the temp was 76; which is a great result and what we were hoping for.

Thank you Tom and your team and thank you for taking the job down in our area.

Most sincerely,

Sandra V.

Dear Sirs:

I am writing regarding Service Order ####, a checkup/tune-up performed September 11.

The employee, Sean, arrived a few minutes early, and worked approximately three hours. There were numerous issues about the System 2000 and its controls. It was never installed correctly years ago by ∗∗∗∗∗∗∗ Heating of Concord, and had never been operating properly. Their annual tune-ups were a joke compared with your service.

Sean is a highly knowledgeable, methodical, and skillful technical employee. He is pleasant and communicates very clearly and concisely. He is interested in putting things right and really delivers remarkable customer service and value. He is diligent and wants his work to be "right."

I can't remember ever writing a fan letter about a contractor employee in business or at home, but Sean is a great representative for TAG. I recommend you keep him and others like him around for the long haul. And I am a happy customer.

Yours truly,

Robert L.

The folks at TAG Heating & Cooling spent plenty of time answering all of our questions and concerns and described in detail all the work that needed to be done. The job went perfectly according to their plan and schedule, and I swear the house was cleaner when they left than before they arrived!

Judy (Marlborough)

We are very happy with our new system, and the prompt and courteous service from you and your company. Thank you.

Lynne

Hi TAG folks! We wanted to send along our appreciation for a job well done. You have met every promise and obligation you have made and done so on time and with a smile and cheerful voice! It's been a pleasure working with you all. When you can get the best equipment and the best service at the same stop, it gives one a feeling of confidence that our decision to have you install a Energy Kinetics System 2000 was a good decision.

We look forward to many years of the lowest cost warmth and hot water available today. It will take a little time to get use to the quiet. We can't tell if the boiler is on or not!

All best regards and thanks,

Norm and Carol D.

To the Professionals at TAG:

Thank you for giving me my hot showers back! When we moved into our new home, the last thing I expected was to wake up to my morning shower going cold within minutes. Discouraged and bracing myself to live with speedy showers, I decided to give a call and see what your team could do.

I was absolutely floored by the promptness to my issue - Sean was here right away to diagnose and treat the issue - replace my hot water storage tank. Sean was so professional and thorough in answering all of my questions and explaining how a new tank would rectify the situation. He went out of his way to research and confirm that my existing tank had a warranty we could use to keep costs down! The new tank was here and installed in perfect working order before I knew it. No mess, no trash - TAG took care of it all! In fact, looking at his work was like looking at a work of art - my basement actually looked better after his installation than before he was here!

Anyway, I just had to convey my gratitude to such a professional group. Your promptness, thoroughness, attention to detail and care of this project was really appreciated and noticed. Thank you for taking such good care of me and for re-instilling my faith in businesses that go the extra mile to take care of their customers.

Sincerely,

Jennifer (Ayer)

Please pass these pictures on to Sean and Cory for me and let them and their boss, Tom, know that the workmanship is top notch. (And that's not from just me, but from several other heating and plumbing professionals I have had in my home over the past 24 hours to address other homeowner issues that I am dealing with.)

The professional manner in which they installed the system under my watchful eye, and the patience they took, time and time again, to answer my many questions and explain the system and technology behind it, is greatly appreciated. As a scientist and engineer with over 35 issued US patents, I have a pretty good eye for good technology and craftsmanship and I am very impressed already with what I have seen and learned!

I will highly recommend TAG and Energy Kinetics System 2000 to my friends, family, and co-workers in New England and around the world for their oil-fired heating needs. We look forward to heating our house with about 45% less oil consumption than our previous beast, and we will send you a picture of us celebrating the system paying for itself in 5 to 6 years (verses the 15 to 17 years of the various new tankless cast iron systems that the oil companies tried to convince me to procure!)

I look forward to confirming the ROI estimates and will also calculate the carbon footprint reduction we achieve over the next 5 years or so!

Thanks again,

Jacque and Diane

Dear Tom and Apprentice:

On behalf of everyone in our family, thank you for the emergency heating service you provided over the last two days. Yesterday when we talked for the first time at 7:00 AM, you treated me like I had been a customer of TAG for the last ten years, instead of a complete stranger.

We were in a bad situation, with two kids under 3 years old, and no heat. It was 3 degrees outside, and 50 degrees inside, when we first spoke. My two children, my wife and I all had to wear our winter coats for breakfast. Now just a few hours later, the boiler is working properly and the house is a comfortable 71 degrees.

It's good to know that there are hardworking, high character folks like you and your partner out there who treat their customers with the utmost professionalism. We will be recommending TAG Heating and Cooling to all of our friends. AWESOME JOB!

Sincerely,
Adam, Carolyn, Abby, AJ and Jack (the dog) Hawkes

The H. Family

We would like to communicate a very positive experience to all fellow Bellows Farm owners.

On January 3 we came home at 4 P.M. from a holiday vacation to no heat on our main living area. After an hour of desperate calls we fortunately were referred to Thomas Gamble of TAG Heating and Cooling in Ayer, MA. He called back within ten minutes and was here by 6:45 P.M. He quickly diagnosed and fixed the problem and charged a fair price for the service call. In this era of frequently delayed and often poor service we found this experience a refreshing change.

Therefore, we would strongly recommend TAG Heating and Cooling to any of you who need service for your heating or cooling units. At our request they will be sending us information regarding a maintenance contract for regular cleaning of the heating and cooling units to, hopefully, minimize the chances of a repeat of this problem.

Len and Betty S.

This letter is certainly overdue and I am sorry about the delay in sending it to you. I need to tell you and will send a copy of this letter to American Standard to tell them of how pleased I was with the job you did for us at our condo.

When I first met you and explained what we wanted to do, I was so impressed with your enthusiasm to take on a very difficult challenge and your commitment to make the process as safe, secure and economical as possible.

You had several different approaches to consider and you took your time and consulted with others as to the best way to tackle this pretty challenging project. To make things even more of a challenge, I lived in California and would not be at the site you would be working on. However, from the very beginning, I felt totally confident in you and your abilities to handle the project even with me living far away.

After you very creatively came up with a solution to add air conditioning to this old converted school building, your biggest challenge was to get approval from my very difficult condo association. I know you spend many hours talking with them, going over the plan many times, and patiently answering their questions about every small detail. I don't know many people who could have handled such a difficult situation so patiently. I also know you equally handled the inspections some of the other owners gave you and your team as you began your work. To take on a challenge such as this job and then add to it the micro-managing of some of the condo association members and do it so well is quite an accomplishment.

But, more importantly, I was so impressed with the completed job. The way you devised the unit and spent such attention to the sound issue and installed such a good looking, clean, quiet and totally effective air conditioning unit is deserving of the highest praise I can give. I would recommend you to anyone and everyone and will tell the condo boards and the other unit owners of the top quality job you did for us. I certainly hope you use us for any future reference you might need and you may have prospective clients call us personally, if necessary.

So, thank you, Tom, for an outstanding job. We are so very pleased with the finished product and definitely enjoy working with you.
Wishing you all the best.

With sincere thanks,

Maureen B.

We would like to thank you and your crew for the great job you did installing our new air conditioning system.

We appreciated that you and your crew arrived on time and that you completed the job in a timely manner. We were pleasantly surprised that there was very little interruption to our routine and that there was no mess to clean up once you were gone.

You and your crew were great to have working in our home. We will gladly recommend you to family and friends.

Carol and Lloyd P.

First let me say thank you. Last summer when I came home to a broken air conditioner and 96 degree heat, no one I called could squeeze me in. When a local plumber gave me your name late in the afternoon, you answered my call and said that you would attend to me when you finished your already over-booked day. When you arrived you went about your work attempting to repair another man's mess. Late that night you took out a fan that you could only express hope of being able to replace. You assessed the system perfectly; it had never properly worked. Although the house was warm in the winter, we suffered every summer.

Later you frankly and honestly informed me that I needed an entirely new system. I watched while the two of you surveyed my home. You were intent on giving me the best service and equipment available. You explained my options. You gave me a clear and precise estimate of costs and scheduling, and you installed the equipment just like you said you would.

The house was cool for the rest of the summer and warm all winter. I was especially pleased with the new humidifier. This was the first winter that I have spent in my house without a number of portable units running in addition to the previous built-in model.

You and your men were a pleasure to have working in my home. The heating/cooling plant looks good and I am sure that if there is ever a problem you will be there to attend to it. Again, thank you.

Very truly yours,

David S.

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